FANGGIDAE, Frits; NYONG, Frans. Tingkat Kepuasan Masyarakat Terhadap Pelayanan Perijinan Pemerintah Kota Kupang. Jurnal Inovasi Kebijakan, [S. l.], v. 1, n. 1, p. 18–30, 2016. Disponível em: https://jurnalinovkebijakan.com/index.php/JIK/article/view/2. Acesso em: 28 agu. 2025.