Evaluation of the Maturity Level of IT Governance for Public Information Services and Public Complaints at the Kupang City Government using COBIT 4.0. Jurnal Inovasi Kebijakan, [S. l.], v. 5, n. 2, p. 35–54, 2020. DOI: 10.37182/jik.v5i2.56. Disponível em: https://jurnalinovkebijakan.com/index.php/JIK/article/view/56. Acesso em: 30 jan. 2026.